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Check the most commonly asked questions below, or send us your feedback with the form below. Alternatively you can also contact us by calling one of our over 20 phone locations nearest to you.

Find a Crew™ is the World's largest international online marine Crew & Boat network providing a point of introduction for mariners around the world.

Find a Crew™ is NOT a crew agent! The Find a Crew network is designed to help members to find a crew, or to find a crew position on a boat, a yacht, or a ship directly. Find a Crew™ is suited for people who like to make their own decisions about what is best for them.
 
Since Find a Crew launched in December 2004 it is using the same methodology and business model to assist its members to find a crew. This makes Find a Crew the longest consistently running crew website in online marine crew history out of any of the the existing or even no longer existing crew websites ever available online. This also makes Find a Crew not just the most popular, but also the most proven and most secure crew network available.

Find a Crew™ is NOT a crew agent but a global online maritime crew network and hence does not do background or reference checking for members, this is the member's responsibility. Find a Crew™ is not involved in the negotiations, agreements or decisions made between members.

Find a Crew™ does not guarantee or investigate a member's ability to deliver on any agreements made. On Find a Crew™, you decide the validity and worthiness of a members profile and whether you decide to connect with each other.

This requires you to take full responsibility for your own decisions and actions. Just like meeting new people in any situation, YOU are best to decide what feels right for you and how much background checking you want to do before taking it further. Your personal experiences and instinct will play a large part in your decision once you have established direct contact.

If you don't feel comfortable doing that, you should seek the services of a crew agent and not use our system that gives you the freedom to connect with other members directly, without someone making that decision for you.

Yes of course, all matching members can send waves (which is a message with your interest level only - yes, maybe, or decline) to check current interest between each other first, without having to expose your privacy or contact details to total strangers.

Free members can send up to 25 requests per 24 hours to any matching members, but only one request to the same member within 15 days.
Free members can also reply with a wave (yes, maybe, or decline) to all members who contacted them, and send unlimited personal reply messages to Premium members who have contacted or replied to them during the last 45 days.

No, upgrading to Premium is a personal choice and anyone can stay a Free member as long as they please.

Premium membership is only required by at least one member interested to start exchanging personal messages, and it can either be a Crew or a Boat member. There are no commissions, recurring charges, contracts, or mandatory fees for either Free or Premium members.

The benefit of Premium is that only Premium members have exclusive access to talk with matching Free members. Because, if everybody could chat with everyone it would quickly attract people who wouldn't be here to find a crew or to find a crew position.

But Premium is also of benefit to Free members who have connected with Premium members to know that other Free members can't just join the conversation uninvited with those Premium members unless they want them to.

No, the Premium membership is mainly to exchange personal messages and to stop Free members from sending lengthy messages uninvited. Free members can send up to 25 wave requests per 24 hours to check current interest with matching members first without having to pay anything, because we don't want anyone upgrading to Premium just to be told 'not interested'.

The Premium membership remains with the boat or crew member account it was paid for until it expires. Premium membership is available for various fixed durations which cannot be suspended or partially refunded.

Meeting new people online is not a lot different from meeting them in a pub, through a friend or by answering a newspaper ad - your life experiences, personality, mental and physical abilities, and instincts should guide you as to whether or not you feel comfortable.

To help your instincts though, we cannot stress enough to ask lots of questions to establish your Plan A (Action plan)! It is surprising how often people just commit without knowing basic things. The more you know from the start, the less surprises there will be.

If you contact people directly via email to ask questions and build your relationship, make sure you save all the emails so that you can refer to them in case of any confusion later on.

Before you meet someone.. Ask Questions! (see example list of questions to ask)

It is a good idea to meet the person for the first time somewhere public, rather than having them pick you up from the hotel, or going straight to the boat. Meet at the airport, local cafe or bar. Spend some time having a chat. This also enables you to see how they treat other people - waiters, strangers, receptionists, etc - are they rude and demanding, or friendly and relaxed.

Always have a Plan B (Backup plan)! If you find you are feeling uneasy around someone, there is usually a reason for it. If something sounds too good to be true, it often is! There are great and generous people out there, but not everyone is, so always be skeptical when you receive offers too good to resist and ask yourself what the catch might be.

It is important to have thought through what you will do if it does not work out. It is a good idea to discuss this with the other person as well if you do sail together to give you both the reassurance and protection that there are options available to go separate ways fairly quickly if things don't work out.

We can never generalise about what members expect from each other as every person and every single situation is different.

From when you register your profile on Find a Crew™, think about what you are really after. When you are contacted by someone, be ready with questions and details of your own situation. The more questions you ask, the less surprises there will be.

While most of our members report fantastic experiences, it can be very distressing if things don't work out how you would like. Many of these situations can be avoided just by asking more questions from the beginning.

Questions such as:

Boat Info
• What safety equipment does the boat have, and has it been surveyed (inspected and rated)?
• What condition is the boat in, and what is in need of repair?
• Who does the maintenance on the boat?
• What communication tools are onboard (email, sat phone etc)?
• Who is responsible for any expenses related to the boat, mooring etc?
• Who owns the boat?
• Are there any crew from a previous trip that I can talk to?

Position description / expectations / responsibilities
• Financial commitment from either side?
• Is it a paid position? What is the rate and conditions of pay?
• Expenses while onshore?
• What will be your responsibilities?
• What do you expect from the other party?
• Is there smoking / drinking onboard?
• Physical / emotional relationship expectations?
• How much free time will you have?
• Expectations from both sides of free time activities - onboard and onshore.
• Who does the cooking and daily domestic duties?
• Must a uniform be worn? Who provides the uniform?
• Travel expenses - who covers them?
• Travel to and from the boat - how, how much, where?
• Where will you meet for the first time?
• Must the crew pay a fee or contribute to any other expenses?
• What skills, qualifications and experience are required by crew?

Journey Details
• What is the expected route of travel and how long do they plan to be underway?
• Who are the other people on board, and how often and why do they change crew?
• Who will be on this trip with you?
• Any special luggage requirements - climate conditions?
• What is the time schedule of the trip?
• Will you have your own quarters?

Insurance / Visas / Passports
• Is the boat or crew insured, and who is responsible for this?
• Do you have the correct visas for the areas you will travel to?
• Is your passport valid for longer than the time you will be away?

Other questions
• Have they had crew/ found a boat through FAC or a similar site before?
• Can they provide personal and / or professional references?
• Can you swim?
• Are you familiar / comfortable with first aid procedures?
• Do you get seasick?
• What is Plan B if things don't work out?

There will be many more to relate to each situation, but the more time and thought you put into this side of things, the better your experience will be!
 

A member can register both a Boat and a Crew profile with different email addresses, but a Boat profile cannot be converted into a Crew profile or vise versa because the profiles are different. A Boat profile is about a boat, while a Crew profile is about a person.

The username (which is your email address or member ID) to sign in must be unique to recognise the account. This is why you cannot use the same email address for different profiles.

If you do not have two email addresses, you can set up a free Gmail address, or many other free email providers such as Outlook by Microsoft,Yahoo! Mail, iCloud Mail by Apple, AOL, etc.

Note: Gmail allows you to have multiple email addresses with the one email by using the '+' before the '@' character and some text in between such as username+any.alias@gmail.com to receive messages.
For example, messages sent to jane.doe+notes@gmail.com are delivered to jane.doe@gmail.com. In addition you can set up filters to automatically direct these messages to apply a label or star, skip the inbox, or forward to another email account.

Yes, all members can provide personal recommendations to each other by simply completing the following steps:

1.Bring up the profile of the member you wish to provide a recommendation to.
2.Click on the 'thumbs up' icon in the top bar on the member's profile.
3.Provide the recommendation and click 'Send'.

The recommendation will then be pre-approved by a team member (to avoid scams, or abuse, etc)
Then the member is notified to approve the recommendation (making sure you know each other)
Once approved by the member, your recommendation will be shown to visitors and members.
Published recommendations cannot be edited or deleted (to maintain the integrity of the recommendation).

Please observe following basic rules to respect peoples privacy:
DO NOT include any boat names, contact details, email addresses or web links in your recommendation! First name use is ok.
DO NOT publish product advertising or promotions in your recommendation!
DO NOT disclose any personal or intimate details about people!
DO NOT name & shame individuals as defamation laws extend online. You are responsible for such content and any associated legal liabilities by writing or sharing hurtful or untrue content!

NOTE:
• we reserve the right, to edit or remove recommendations to comply
• members giving false or fake recommendations will be locked from using the network

If you provide a recommendation, follow these suggestions:
• Keep it relevant, factual and brief.
• Stick to the highlights of your praise about a person.
• Refer to specific periods, tasks or responsibilities.
• Avoid negativity, this also reflects on you how you publicly talk about other people.
• Avoid personal opinions about issues such as personality conflicts.

On Find a Crew™ your Crew profile is your digital resume. You can write (or copy and paste) information about yourself, your experience and expectations in your profile. Once you made contact, exchanged a few emails and feel comfortable with the people you connected, you can then forward your regular CV directly if necessary.

We don't recommend to upload your regular CV online for several reasons:
• Your CV or resume is a personal document with often personal information and contact details of yourself and other people (references) who may not appreciate having their details online for all to see.
• You should be in full control of your CV and know who is reading it!
• By not permitting any attachments on Find a Crew™ we can ensure that all our content is free of viruses. This is because in order for viruses to be unleashed they must either be contained in programs or documents that are downloaded and run, executed directly, or via macros.

For the longest time Jon Ronson reveled in the fact that Twitter gave a voice to the voiceless ... the social media platform gave us all a chance to speak up and hit back at perceived injustice. But somewhere along the way, things took a turn. In this passionate, eloquent talk, Ronson explains how too often we end up behaving like a baying mob — and that it's time to rethink how we interact with others online.
TED | Published on 20 Jul 2015 (17:11)

Writer Jon Ronson tells Jon Snow people get torn apart on the internet.
Channel 4 News | Published on 17 Mar 2015 (5:31)

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